Next-Generation Remote Monitoring and Management Platform
Unified remote monitoring, troubleshooting, and management platform for consistent and stable enterprise IT performance
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Benefits
Improves Business Processes
Creates clarity across enterprise IT functions to enhance individual and team responsiveness in case of system failures
Consistent & Stable IT
Proactive monitoring and intervention help to reduce system outages especially during peak business hours
Enhances Operational Efficiency
Reduce the learning curve and improve the overall efficiency and accuracy of systems troubleshooting
Perform Precise Troubleshooting
Carry out remote control and configuration operations in unique and specific ways to each device and use case
Reduces Cost
Delegate tasks across geographies for operational efficiency and cost optimization
Better Customer Experience
Deliver consistent customer experience across existing physical and digital touchpoints
Facilitate consumption-based monetization
Collects data on system usage, uptime, downtime, etc to create creative monetization strategies
Meet Service Level Agreements With Confidence
Perform quick root cause analysis to identify SLA violation and resolve any disputes
Features
Centralized Monitoring
Simple, intuitive dashboards produce live status updates about IT systems and infrastructure
Centralized Troubleshooting
Enhances remote troubleshooting capabilities
Rule-based Diagnosis
Setup custom rules to monitor device health status and integrate with help desk management systems and other channels
Extensive Customization
Front-end extensions to create tailored troubleshooting and management UIs to suit specific needs
Management of Information Reporting
Custom reports catering to various management information requirements
Bespoke Solution Implementation
Use MATRIX24X7 Software Development Kits (SDK) to integrate your systems on your own or request expert assistance from our professional services to implement your bespoke solution
Flexible Deployment
Depending on specific business requirements, we are flexible to offer on-premise as well as cloud-based deployments
Support and Maintenance
From the initial prototype to production roll-outs and post-implementation maintenance and support of the final solution, we provide a complete end to end service
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