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Next-Generation Remote Monitoring and Management Platform

Unified remote monitoring, troubleshooting, and management platform for consistent and stable enterprise IT performance
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Benefits

Improves Business Processes

Creates clarity across enterprise IT functions to enhance individual and team responsiveness in case of system failures

Consistent & Stable IT

Proactive monitoring and intervention help to reduce system outages especially during peak business hours

Enhances Operational Efficiency

Reduce the learning curve and improve the overall efficiency and accuracy of systems troubleshooting

Perform Precise Troubleshooting

Carry out remote control and configuration operations in unique and specific ways to each device and use case

Reduces Cost

Delegate tasks across geographies for operational efficiency and cost optimization

Better Customer Experience

Deliver consistent customer experience across existing physical and digital touchpoints

Facilitate consumption-based monetization

Collects data on system usage, uptime, downtime, etc to create creative monetization strategies

Meet Service Level Agreements With Confidence

Perform quick root cause analysis to identify SLA violation and resolve any disputes

Features

Centralized Monitoring

Simple, intuitive dashboards produce live status updates about IT systems and infrastructure

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Centralized Troubleshooting

Enhances remote troubleshooting capabilities

Rule-based Diagnosis

Setup custom rules to monitor device health status and integrate with help desk management systems and other channels

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Extensive Customization

Front-end extensions to create tailored troubleshooting and management UIs to suit specific needs

Management of Information Reporting

Custom reports catering to various management information requirements

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Bespoke Solution Implementation

Use MATRIX24X7 Software Development Kits (SDK) to integrate your systems on your own or request expert assistance from our professional services to implement your bespoke solution

Flexible Deployment

Depending on specific business requirements, we are flexible to offer on-premise as well as cloud-based deployments

Support and Maintenance

From the initial prototype to production roll-outs and post-implementation maintenance and support of the final solution, we provide a complete end to end service

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