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Consumer Returns Management

As shoppers browse through your online store and add products to the shopping cart or as they are checking out products in your physical store, the Analytics Center predicts who will return what products, when they would be returned if they were purchased and from where the returns would originate from.

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Benefits

  • Identify products with a high returns propensity
  • Segment your customers by returns propensity
  • Identify serial / compulsive returners
  • Take measures to reduce returns related losses
  • Proactively plan reverse logistics

In Action

Consumer Returns Management In Action

Frequently Asked Questions

  • We are using the power of Data Science and Big Data Analytics to predict returns.
  • We predict who will return, what products (UPC, SKU) will be returned, when the shopper would return them and from which location a return would originate.
  • The Analytics Center predicts returns from both instore and online purchases.

We take the protection of customer’s personal data very seriously. We follow the best privacy and security principles ensuring that we adhere to the various different regulations around the world. The “Gold Standard” for data protection is GDPR (General Data Protection Regulation) and we follow these principles. The Analytics Centre solution has privacy by design and privacy by default at its core. We secure the data of our customers in world class data centres. As our Analytics Centre does not need specific details of the customers we ensure that we use pseudonymised data i.e. we use reference numbers and not names, addresses or other data that can be directly related to an individual customer.

The Analytics Center is offered as an On-premise or a Cloud hosted solution based on your needs.

Data can be shared with the Analytics Center via an API or alternatively you can share data as a formatted file.

This is determined by your information needs and your business. We will discuss the data requirements with you in detail prior to starting any product trial.

We can make available the insights via Dashboard Reports, a flat file or an API.

Our consultants closely engage with you from the initial product trial stage through to implementation and post implementation support until your business is fully geared to use the Analytics Center insights. We are committed to offer you a solution tailored to meet your specific needs.

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