Is RFID for you? – What to know before you start your RFID journey

RFID has been around for a long time. Some companies who did get on the RFID bandwagon quite early had mixed results and questionable ROI. However, over the last few years, more and more companies across multiple industries have reported successful deployments. Like with any technology deployment, success very much depends on the underlying business priorities and operational factors.

Here, we identify a few key factors which we pay attention to when evaluating RFIDs “fit for purpose” for our clients.

At what granularity level do you require your inventory to be counted? 

Businesses such as warehouse operations perform pallet or equivalent cycle counts while some businesses such as apparel and footwear inventory require a fine grain item level (UPC, SKU) inventory to deal with a “high mix complexity” due to size, colour, style. Hence, RFID provides better ROI for such item-level inventory purposes due to the inherent convenience and efficiency of RFID over Barcode.

How frequently do you perform inventory/cycle counts?

It is imperative that businesses keep their inventories updated, as frequently as possible in order to cater to their business needs optimally and effectively. RFID technology suits this need for rapid automated cycle counts. If you need very frequent cycle counts such as daily, near real-time or real-time, it makes more sense to employ RFID due to the convenience and speed over a barcode-based approach.

Do you deal with high-value low volume items?

When you deal with high-value low volume items such as jewellery, or exclusive branded merchandise, the physical security of such items is of paramount importance to avoid losses due to theft. Also, the low quantities of such items kept in the inventory pose a challenge on accurate order fulfilment. Hence RFID serves as a Security tag as well as an efficient mechanism of item-level tracking of merchandise.

Are your products perishable due to seasonality?

Products in retail and healthcare industries are prone to perishability due to seasonality. Such products which are targeted for a particular time frame or season must be closely tracked to ensure the optimal inventories are kept to service orders during the time period.

With RFID technology, businesses can keep track of items consistently and accurately. 

What is the Omni-channel visibility your products require?

Certain businesses would require to notify the availability of items in real-time or near real-time across multiple channels such as web, mobile etc to customers and suppliers. This requires a high inventory accuracy which is a key benefit of RFID.

Does your business require assets constantly being tracked to increase visibility and efficiency?

Businesses such as healthcare and equipment rentals need assets being tracked constantly. In such a context RFID technology can be employed to enable constant visibility and accountability thus making business processes more efficient.

Ashen Monnankulama

Ashen Monnankulama was an Associate Business Designer at Zone24x7

Understanding Technological Disruption in Warehousing, Logistics and Supply Chain Management

  • Disruption from Digital Technology has pervaded every industry including Warehousing, Logistics and Supply Management Sector
  • Modern warehouses increasingly use technologies such as Warehouse Management Systems, RFID, Barcode, OCR and Voice Guidance Systems
  • These technologies help warehouses to reap substantial benefits such as reduced labor costs, increased efficiency and improved process optimisation
  • With technology, most warehouses today are either fully or partially automated
What is Digital Disruption?

Since the dot-com boom, which was started in the mid-1990s, the world has started using and adopting the internet more rapidly, extensively and ubiquitously where information technology has now seeped and integrated into our lives so swiftly and vastly, it is almost impossible to think of a world where we could live without technology.

In a world where technology increasingly gets infused with human life in general, businesses throughout the globe have transformed from using analogue methods and traditional business models into adopting digital technologies and novel business models to suit these technologies. This is known as Digital Disruption.

“Businesses who fail to stay ahead of the digital curve run the risk of losing business as markets get increasingly digital”

These novel technologies and business models impact the way customers behave, how existing products and services are offered and how businesses are structured; hence the usage of the term “disruption”.

Businesses who fail to stay ahead of the digital curve run the risk of losing business as markets get increasingly digital; this is evidenced by the fate of Kodak Cameras as the once-dominant producer of cameras during the 20th century failed to capture future markets as they weren’t able to understand and keep up with the changing identities and needs of their customers.

Another concern for businesses in this disruptive atmosphere is the question of taking the correct business decisions within the new digital market. Nokia, once the most dominant manufacturer of mobile phones ran out of business as it failed to keep up with the then-new trend of smartphones. The decision to use Windows Mobile on their phones instead of Android proved deadly as Windows Mobile failed to gain the same popularity and market share Android did.

How Digital Disruption Affects Warehousing and Supply Chain Management

Unsurprisingly, digital disruption affects the Warehousing, Logistics and Supply Chain Management sector as well. It is going to be absolutely important for businesses which operate in this sector to stay updated on the effects of digital disruption and the latest technological trends in order to stay ahead of the curve in the market and continue to grow.

To understand how digital disruption affects the warehousing sector, first, we must look at how Warehousing operated traditionally.

If you take a warehouse in the 1990s, the most conspicuous factor would be having a lot more personnel handling operations than a typical warehouse today. It wasn’t uncommon for a warehouse to have multiple supervisors and a plethora of workers. However, warehouses today require significantly less number of personnel to operate mainly thanks to technology. New technologies that help to reduce labour either make the available labour more efficient or eliminate the need to have labour altogether.

“WMSes have reduced the need for paperwork and have made warehouses more organised, leading to more efficient work practices.”

Warehouse Management Systems (WMS) are one of the technologies which have been digitized and improved substantially over time, thereby making warehouse operations faster and more efficient.

WMSes have reduced the need for paperwork and have made warehouses more organised, leading to more efficient work practices. This alleviates some of the most common problems associated with traditional warehousing such as readability issues and lost paperwork. In addition, the use of less paper reduces operating costs and helps the environment.

Meanwhile, scanning technologies such as barcode scanning and RFID eliminates the need for data entry where voice technologies increase efficiency as employees would no longer need to look down at their displays; it also enables warehouse personnel to get more done in less time while reducing human error significantly.

Warehouse Automation, on the other hand, has seen the most significant effect on the warehousing sector; which while still being a nascent technology, proves to have the highest potential as they keep increasingly affordable and powerful.

In summary, Warehouse Management Systems, automation, technologies such as Barcode, RFID and voice guidance systems all in unison make warehousing more efficient, sustainable and cost-effective.

Warehousing Today

With new technology, today we have two types of warehouses:

1. Partially Automated Warehouses
2. Fully Automated Warehouses

Partially automated warehouses are automated to a certain degree but still, people play a significant role in managing day-to-day operations. You can expect to find technologies such as Warehouse Management Systems, RFID technologies and even Robotics in the form of automated forklifts in warehouses like these.

“most companies still rely on practices where people still shoulder a higher percentage of the workload.”

Fully automated warehouses, on the other hand, have very little involvement in manual labour. These warehouses can be expected to use more advanced technologies such as automated logistics and automated storage and retrieval systems (AS/RS) which are integrated into a warehouse’s WMS. AS/RS systems dramatically reduce the need for manual labour as storage and retrieval are done completely via automated machinery offering much higher levels of productivity and efficiency.

Full automation is still rare as it requires a higher level of literacy in Information Technology, awareness of disruptive trends and newer business models associated with them. And so, most companies still rely on practices where people still shoulder a higher percentage of the workload.

“digital software solutions for warehousing take substantially shorter time periods to return on their investments”

Apart from the benefits mentioned above, digital software solutions for warehousing take substantially shorter time periods to return on their investments and these solutions are now getting increasingly affordable to install and maintain.

Furthermore, Big Data Analytics helps businesses to eliminate weaknesses in processes and software such as inventory management tools which aid in optimising stock levels.

How Zone24x7’s Technology has enabled digitization in the Warehousing Sector

As a technology and innovation partner for a myriad of clientele for over 15 years, Zone24x7 has managed to consistently deliver world-class technology solutions to successfully get businesses synergistically aligned with the new digital economy by embracing digital disruption; especially in the warehousing, logistics and supply chain management sector.

Study 01: A Cross-Border Digital Logistics Company

Zone24x7 managed to improve the monthly performance of the inbound operations of a cross-border digital logistics company by 19% in 5 months with the inbound inventory management solution we implemented. This solution contained an OCR engine to capture incoming package details, camera-based item inspection, automatic package dimensioning, weight scaling and a handheld device-based put-away solution.

“over 95% weekly inventory accuracy improvement in 5 months with RFID based cycle and inventory counting and handheld device-based bin transfers and verification”

In the meantime, the inventory controlling solution we implemented enabled them over 95% weekly inventory accuracy improvement in 5 months with RFID based cycle and inventory counting and handheld device-based bin transfers and verification.

This solution combined with an online eCommerce platform impacted order fulfilment by improving hourly performance by over 70% in 5 months and outbound delivery management by improving SLA performance by over 69% in 5 months. We used handheld device-based order picking to support rule-based order picking and inventory inspection while using automatic inventory packing dimensioning and weight scaling to support inventory packing. For outbound delivery management – delivery shipment scheduling, outbound inventory loading and gate pass verification were supported with RFID based outbound inventory verification.

In addition, BI based reporting and dashboarding was implemented.

Study 02: Mobile Retail Company

Zone24x7 developed a warehouse management system for a mobile retail company where we supported inbound goods receiving through RFID tagging. Bins were mounted with RFID antennas to automate inventory reading and we achieved 99% inventory read accuracy in 1 month.

“impacted outbound delivery management by achieving 99% inventory read accuracy in 1 month”

We impacted outbound delivery management by achieving 99% inventory read accuracy in 1 month by mounting Fixed RFID Reader and Antennas on Delivery Vans.

In Summary

In an economy where information technology and digitization is ubiquitous, warehouses are getting increasingly digital. Most warehouses are at least partially automated where more and more warehouses are en route to being fully automated.

It’s crucial for warehouses to be updated with digital technology and business practices in order to stay ahead in the market.

Zone24x7’s cutting-edge technology stack and extensive consultation experience can help businesses to adopt digital technologies swiftly and affordably so they can thrive and expand in the modern digital economy.

Ashen Monnankulama

Was an Associate Business Designer. 

A Story of Sri Lanka’s Unheralded Pride

If you ask any foreigner who visits Sri Lanka to describe Sri Lanka and its people, they all would very uncannily say a few common things; an elaborate praise for Sri Lanka’s natural beauty, awe at Sri Lanka’s proud and exquisite heritage, exaltation after having been exposed to Sri Lanka’s exotic and delectable cuisine – but, most importantly of all – a hearty admiration towards the people of Sri Lanka; specifically – that kind, accommodating and gracious nature which is deep-seated to the nature of a Sri Lankan.

A fact further exemplifies this unique Sri Lankan trait is that Sri Lanka happens to be a leading country in the world when it comes to eye donation. In this article, we explore how Sri Lanka is known around the world for being generous and kind through their practice of donating eyes.

In the year of 1999, two Japanese patients suffering from tropic corneal ulcers, an infection of the corneal tissue in the eye that could result in visual impairment or blindness, were in desperate need of a corneal transplant. They received their donation from the former Sri Lankan president J. R. Jayewardene, whose tissue was split into two; one-half grafted on to the eye of each patient.
Coming from a country that exports 50% of its collected corneas, and displays one of the highest rates of corneal procurement along with USA, Italy and The Netherlands, this story is not unusual [1]. Currently one in every five Sri Lankans have taken the pledge to donate their eyes after death, regardless of caste or creed [2].

Many of the 20 million people donate their eyes upon death for use in providing sight to others

Sri Lanka is the second most active country for corneal donation based on population, making up almost 10% of the world’s donations, only preceded by USA whose populace is 15 times greater [3].

When considering such figures the island’s eye donation rate is quite staggering, where more than 57 countries are recipients, according to the Sri Lankan Eye Donation Society; a legacy left by Dr. Hudson Silva in the 1950s [4].

Several headlines accompany Sri Lanka’s success: ‘The country that supplies eyes’ by BBC [5], ‘Sri Lankans: giving sight to the rest of the world,’ by ThePulse [6], ‘Sri Lanka eye bank gives sight worldwide,’ by Japan Times [7], and many more.

According to the World Health Organization, “approximately 80% of all visual impairment globally is considered avoidable.” Out of 7.5 billion people, 1.3 billion are visually impaired, and out of this number, 36 million people are legally blind. Despite the number of donations, there is still a deficit in the supply of donated eyes. There is only one cornea for every 70 affected eyes in the entire world [8].

Sri Lanka’s one of a kind dynamism towards donation lie within the attitudes of the people and its culture of ritualistic giving. Raised on stories of sacrifice and the giving of one’s body parts, most Sri Lankans are accustomed to and comfortable with the idea of donating organs.

Humans perceive up to 80% of all impressions through sight and is our most dominant sense [9]. Therefore, even the slightest impediment causes severe impairment: affecting a person’s sense of independence, safety, education, self-esteem and enjoyment of their surroundings.

With a worldwide shortage, Sri Lanka is doing its best to satisfy demand for the cornea

The gift of sight not only unlocks another chance at life, but various opportunities that would have been out of reach. Somewhere in this world, an American, African or Pakistani has been reborn from darkness and is seeing the world through a Sri Lankan’s eyes.

Serving global blind community with technology

Global blind and visually impaired community has suffered for long with limited access to technologies such as smart devices. Zone24x7 CEO Llavan Fernando has a lifelong passion to serve this community and had worked early in his career with distinguished researchers and thought leaders in the field such as Dr. James Bliss from Massachusetts Institute of Technology (MIT). Llavan and a team of engineers at Telesensory Systems in the United States has successfully overcome several limitations with six dot braille system and ultimately paved the way for the eight dot braille system widely used today also securing his first patent.

In 2010, in collaboration with the National Braille Press (NBP) of the United States, Zone24x7 under his guidance started developing a more affordable and capable smart device for blind people. In realizing his vision, Zone24x7 designed the world’s first ever Open Hardware and Software Platform powered by Android for blind people to make smart devices more accessible and affordable.

Braille literacy is considered a key advantage for the global blind community. Unfortunately, devices such as braille note takers are expensive costing about $5,000 each. Llavan’s vison is twofold. He wants to spread braille literacy via a highly capable smart device to create more economic opportunities for this community both locally and globally and also make such devices much less expensive by inviting community participation via an open hardware software platform.

The product is now out for sale at


Image Courtesy:

Thenuji Gunathilaka

Associate Trainee Content Writer

“Inspiring Emotions” – The Story of Zone24x7’s Unique Ethos That Fuels Our Innovative Solutions

Do you remember the last time you got absolutely awed by something? So awed that you kept going back to that experience, you wanted to relive it as much as you want, you felt surreal. It was an experience so visceral, you briefly forgot your reality, you temporarily forgive yourself for your sorrows, you briefly felt hopeful and then you transcended into what felt like a fantastical, augmented version of reality.

Can you remember what it was?

It may have been an award-winning film from a legendary director; for an instance, say perhaps Schindler’s List, by Steven Spielberg. At one moment you’re on the couch in your living room and decide it’s time for a film. You hit the play button on the TV remote and see Liam Neeson’s face in black in white on the TV.

“That’s a bit odd,” you think.

“Didn’t this film came out in the 90s?” you wonder.

After a while, you forget all of that. Suddenly, you’re not seeing Liam Neeson on the TV. You’re seeing Oskar Schindler. He’s an Industrialist, a member of the Nazi party, and a saviour of lives; he’s a man riding against the tide despite all odds on a quest for absolution. This is a man hell-bent on doing the right thing in a world of relentless adversity. You see his sorrow, you feel for his guilt, you cry with him, you root for him.

You’re in awe. You feel enthralled.

See, experiences like this make us feel things. These experiences make us feel emotional. They lead us to engage, to question, to wonder. They make us feel alive. If you think about it, at the end of the day, these experiences and emotions make us, us. They are what makes humans, humans.

And that, brings us to Zone24x7’s tagline, “Inspiring Emotions”.

Initially, you may wonder what “Inspiring Emotions” means for a technology company. Let me explain.

At Zone24x7, we believe that contrary to popular belief, technology shouldn’t just be mundane. We believe that much like movies, music, deep conversations with people we like, which are essentially things we really enjoy, which makes us feel human, technology itself needs to make us feel those same things. We believe that technology should make us feel emotional (after all we humans create technology for ourselves).

This is why the solutions we provide for our clients go beyond mere technicalities. Staying true to our beliefs, we go one step further when we deliver solutions; we deliver solutions with an emotional edge.

Zone24x7 does that in two ways:

First, we operate with a heavy emphasis on Human Experience Design; that is to engineer solutions that resonate seamlessly with human experiences. In the intricate and fully technologized world we live in today, we want our solutions to be comprehensive and in alignment with ourselves as human beings.

With our emphasis on Human Experience Design, we deliver solutions that aren’t just excellent technologically, but solutions that make us feel, solutions that Inspire Emotions.

Secondly, when we deal with clients, we make sure that we deeply empathize with them. We make sure to understand their requirements at an absolutely fundamental level.
Once we have this understanding, we take complete ownership of the problem and the requirement so the client does not feel as if they’re dealing with an outside party.

Our clients often tell us that we are more like a deeply committed in-house team that is working on their problem with maximum care and earnestness. We make sure our client would not only get a solution of excellent quality but a solution that would Inspire Emotions.

The glowing testimonials we’ve received from our clients for over 15 years attests to the emotional impact we’ve created.

Despite being a relatively small company, it is this unique vision and approach that has enabled us to deliver staggering results to many businesses around the world for such a long amount of time.

As a company based largely in Sri Lanka as well as the Silicon Valley, we harness certain values that are characteristic of Sri Lankans to deliver these results. Sri Lankans, of course, are renowned for their unorthodoxy and ingenuity across various fields. This ingenuity, of course, emanates from a thorough comprehension of fundamental concepts and an inherent sense of empathy that is typical of Sri Lankans; and those unique characteristics are exactly what Zone24x7 uses to deliver solutions with standout excellence, emotional impact and thereby to Inspire Emotions.

Ashen Monnankulama

Ashen Monnankulama was an Associate Business Designer at Zone24x7.